DI HERMANN LLC provides operational business management consulting to companies: marketing operations, customer service, advertising, and AI systems integration.
"billing": "monthly retainer", "currency": "USD", "settlement": "bank transfer", "clients": "business only"
Two kinds of company, one shared problem: the work multiplies faster than the team does. We are the operator, not the advisor — we sit inside the process and run it.
Subscription products where growth stalls in the gap between signup and habit, and where support volume scales faster than headcount.
Online retailers whose catalogue, ad spend and inbox all grow at once. We take the recurring operational load off the founder.
Companies rarely fail on strategy. They fail on the daily work behind it: campaigns nobody launches, customers nobody answers, tools nobody connects. We take that work off the team and run it as our own.
Planning, production and day-to-day execution of marketing activity, from the content calendar and lifecycle sequences through to reporting.
Handling inbound requests, order and subscription enquiries, complaints and after-sales follow-up on your behalf, in your voice and within your service standards.
Campaign setup, budget management and ongoing optimisation across paid channels, with spend reconciled against revenue rather than impressions.
Connecting AI tools to the stack you already run — helpdesk, CRM, store backend — so routine work is automated without breaking the way your team operates.
Every engagement starts in writing: which processes we take over, what we are accountable for, and how the result is measured.
We work on service contracts. Work is invoiced to the client company and settled by bank transfer.
We are a service provider to companies. We do not sell products to consumers and we do not buy or resell goods on our own account.
Outsourcing works when both sides know exactly who decides what. This is how we split it.
engagement service contract, written scope billing monthly retainer or fixed project fee currency USD settlement bank transfer invoiced_to client company clients SaaS platforms and e-commerce operators out_of_scope consumer sales, resale of goods, holding client funds
Write in English or French. Include the company name and the process you would like handled. We reply within one business day.
contact@dihermann.com